Nomadia Field Service, the solution to optimize your mobile workers' jobs.
Opti-Time Field Service becomes Nomadia Field Service !
Honor your appointments and optimize your technical teams’ time and effort with the benchmark solution for planning and managing field service calls.
Based on user feedback from Gartner Peer Insights, Capterra and GetApp. Sourceforge Top Performer, Winter 2023.
Since 2017, Nomadia has been recognized in the Gartner® Magic Quadrant™ report.
Learn more >
More appointments, less distance.
Nomadia Field Service is the field service management solution that optimizes the schedule of maintenance, controlling, auditing and service activities.
20 to 30% reduction in mileage
Smart planning and route optimization help reduce the distance covered, saving on fuel consumption and CO2 emissions.
20 to 30% more appointments per technician
Thanks to fast, targeted, cost-effective interventions, your teams gain 20 to 30% in productivity and enjoy more agile yet reassuring work conditions.
150 specific parameters taken into account
The artificial intelligence optimization engine assists you in planning and constructing optimized schedules adapted to real-life conditions and hazards in the field.
Optimized service quality
Shorter intervention slots are made available to customers, and commitments are better respected. The customer can track the technician on a map in real time.
All the features.
With Nomadia Field Service, formerly called Opti-Time, you can adopt an eco-responsible approach by optimizing your teams’ routes and schedules in the field.
Assisted, automated scheduling to offer optimized intervention slots in real time.
Whether directly integrated into your online site, connected to your call center, or accessible from your technicians’ or subcontractors’ mobile application, this feature guarantees that your work is optimized, offering a real competitive advantage.
Automatic creation of optimized intervention schedules:
- More than 150 specific parameters may be taken into account;
- on-call worker and subcontractor management;
- continual search for the best appointment;
- planning of recurring appointments and emergency interventions;
- multi-day and multi-technician circuit optimization;
- consideration of road traffic, overnight stays, weather conditions, the need to recharge electric vehicles, etc.;
- respect of customer commitments, etc.
Prediction of the number of workers required, the duration of each intervention, equipment required, etc.
Nomadia Field Service, formerly called Opti-Time, projects models of your work and data to automatically propose interventions adapted to real-life conditions in the field and to your profession.
Optimal distribution of the workload and field teams.
Nomadia Field Service balances your technicians’ workload and helps you determine the ideal sectorization before organizing the intervention circuit.
A number of features foster long-lasting, high-quality customer relationships:
- a personalized appointment portal for principals;
- ecological slot scheduling through the calculation of the time slot with the lowest economic and ecological impact;
- follow-up notifications by email and SMS;
- ETA information and technician tracking on a map;
- personalized reports; satisfaction surveys, etc.
- a detailed agenda with customer and intervention information sheets;
- specific procedures and task lists;
- report entry (signatures, photos, documents, etc.);
- real-time information feedback;
- optimized appointment scheduling;
- equipment and supply scanning;
- disconnected mode.
Communication tools specializing in field collaboration:
- location of nearby co-workers;
- internal messaging;
- assistance in execution using augmented reality;
- embedded document library;
- sharing of field knowledge, etc.
Real-time tracking of vehicle fleet movements on a map and archival of completed circuits.
Because the fleet is geolocated, the planner can monitor the execution of the circuit in real time: view whether interventions are timely or late, view rescheduled or cancelled appointments, and see the difference between the projected and achieved schedules. Alerts make it possible to react quickly to any hazards and keep the customer informed.
A module that generates and processes automatic and optional alerts:
- fall detection system;
- detection of prolonged immobility;
- positive security;
- SOS button.
Nomadia Field Service is a valuable assistance device that improves field team safety.
Interactive dashboards allowing direct access to the main KPIs calculated by the application:
- number of interventions carried out, cancelled, postponed;
- load rate, worker and subcontractor absences;
- comparison of planned circuits vs. completed circuits, etc.
Integrated business templates and advanced configuration to adapt the solution to your own processes.
Nomadia Field Service speaks your language and adapts perfectly to the processes and workflows of your organization and your industry.
An integrated digital adoption platform that makes it easy to get started with the solution:
- On-board guidance;
- Interactive guides;
- Quick tasks and tips & tricks;
- Integrated video supports;
- Gamification.
Optimal conditions for the security and confidentiality of your data:
- ISO 27001, ISO 22301, ISO 9001, ISO 14001 certifications, and more;
- Secure Hybrid Cloud;
- Microsoft Azure Architecture;
- SSO authentication;
- Password encryption;
- 24-hr RPO; etc.
What our customers optimizing their field service management have to say about Nomadia solutions
“Ultimately, we expect to improve the productivity of our technicians by about 12% and reduce travel time between jobs by 10%. These productivity gains will allow us to spend more time at the customer's premises and thus improve our quality of our services.”
National Service Activity Manager
“The solution has become a true advantage in offering new services to our customers. We are considering possible ways to develop our use of the software: for example, to allow experts to reschedule certain appointments themselves in real time from the field.”
Director of Information Systems
“The optimized mobile resource schedules are now accessible to all in real time, and customer satisfaction has improved. The agents can spend more time with the customer, and we can generate accurate reports of mobile technician interventions.”
Director of Technological Projects
“Today, a web user can directly order all of their diagnostics online at an attractive rate, using a reliable, flexible appointment-making system, and receive a detailed report within 48 hours of the visit.”
IT Manager
Choose the plan that suits your needs.
À partir de 1 utilisateur
Synchroteam byNomadia
Included in the offer:
- Turnkey solution
- Automatic scheduling
- Mobile application
- Follow-up notifications (SMS, email)
- Technician geolocation
À partir de 25 utilisateurs
Nomadia Field Service Essential
Included in the offer:
- Turnkey solution
- Automatic scheduling with route optimization
- Mobile application
- Follow-up notifications (SMS, email)
- Technician geolocation
À partir de 25 utilisateurs
Nomadia Field Service Premium
Essential features, plus:
- Customized solution
- Integration via API
- Smart appointment scheduling
- Automated optimization
- Scheduling from mobile application
- Scanning module
- Product and equipment management
Compare the features.
| Nomadia Field Service Essential | Nomadia Field Service Premium | |
|---|---|---|
| Scheduling management | ||
|
Interactive schedule revision |
||
|
Management of contingencies: absences, vacations, cancelled appointments, delays, etc. |
||
|
Consideration of road traffic |
||
|
Alerts on conflicts or non-compliance with parameters |
||
|
Real-time slot proposal |
||
|
Assisted planning of interventions |
||
|
Automatic schedule optimization |
- | |
| Management of mobile resources | ||
|
Smart identification of technicians' skills |
||
|
Planning of availability and vacations |
||
|
Organization by team and agency |
||
|
Subcontractor management |
- | |
|
Manual overnight stay management |
||
|
Optimized overnight stay management |
- | |
|
Consideration of on-call time |
- | |
|
Tracking |
||
|
Lone worker protection |
€10 | €10 |
| Customer and intervention management | ||
|
Generation of customer and intervention information sheets |
||
|
Multi-technicians interventions : managing visits in pairs |
||
|
Multi-technicians interventions : managing teams visits |
- | |
|
Management of recurring visits according to contracts |
- | |
|
Customer communication |
Quote availabe | Quote availabe |
|
Messages and calls via WhatsApp |
||
|
Remote assistance: Partnership with AMA Expert Eye |
Quote availabe | Quote availabe |
| Mobile application | ||
|
Real-time monitoring of circuit completion |
||
|
Interactive proposal of appointment slots to customers |
- | |
|
Creation of visitation reports, photos, signatures |
||
|
Scan module |
- | |
|
Management of products, supplies and equipment |
- | |
|
Collaboration, messaging and display of co-workers |
- | |
| Configuration and administration | ||
|
User profile management |
Limited | |
|
Creation of performance monitoring dashboards |
||
|
SSO authentication |
- | |
|
Interface customization |
Limited | |
| Integration | ||
|
API access |
Quote available | |
|
Circulation (ETL) |
- | |
Product FAQs
Nomadia Field Service is a comprehensive solution designed for field service management, with the goal of optimizing the activities of your mobile workforce.
It streamlines appointment management, optimizes routes, and enhances the overall quality of field services.
By using Nomadia Field Service, you reduce travel distances, enhance productivity, and provide better service to your customers.
Nomadia Field Service employs an artificial intelligence optimization engine that assesses over 150 specific parameters.
These parameters include factors like real-time weather updates, traffic conditions, and the availability of EV charging.
The tool assists in creating schedules and routes tailored to the precise needs of your business.
Nomadia Field Service is a versatile solution applicable across various industries.
It is well-suited for companies looking to optimize their field service efficiency, minimize mileage, and increase the number of appointments without compromising quality.
Whether you are a small business (with fewer than 25 employees) or a large enterprise, Nomadia Field Service contributes to the improvement of your field service operations.
In the first quarter of use, intelligent planning and route optimization allow you to reduce the number of kilometers traveled by your teams by 20 to 30%.
Yes, Nomadia Field Service provides real-time monitoring of field activities.
It enables you to monitor the real-time locations of your mobile workers on a map, contributing to enhanced service quality.
Furthermore, the tool incorporates features such as appointment scheduling and report entry, ensuring an enhanced customer experience.
Yes, Nomadia Field Service offers different versions, including an API for integration with your existing systems.
Designed to be adaptable, it allows the import and export of data, facilitating the sharing of field service information with your team and customers. This promotes informed decision-making.
Maintenance Management: Tools and Best Practices!
CMMS vs Excel: Which Solution to Choose?
Facility Management experts : how to face contemporary challenges?
Request a personalized demonstration or a quote.
Want to learn about our prices, receive a personalized demonstration of Nomadia Field Service, or request a specific quote? Enter your contact information below, and our experts will get back to you as soon as possible.
Any further questions?
You’ll find the answers to our customers’ most frequently asked questions here.
1er éditeur français de solution SaaS de Smart Mobility, Nomadia accompagne tous les jours plus de 175 000 professionnels sur le terrain. Nos solutions sont simples à utiliser, rapides à déployer et garantissent un retour sur investissement important et immédiat.
Fortes de l’expertise d’un éditeur-intégrateur et d’un cabinet de conseil, les équipes Nomadia vous fournissent un accompagnement sur-mesure, du data conseil au déploiement de terminaux mobiles. Enfin, notre support technique est à votre écoute 24h/24, 7j/7.
Nomadia is the leading French publisher of SaaS Smart Mobility solutions, guiding more than 175,000 professionals in the field every day. Our solutions are easy to use and quick to roll out, and they guarantee a significant, immediate return on investment.
Combining the expertise of a software integrator / editor with that of a consulting firm, Nomadia’s teams provide you with customized support, from data consulting to the roll-out of mobile terminals. Moreover, our technical support is available 24 hours a day, seven days a week.
Nomadia solutions guide the digital transformation of all types of mobile professionals: traveling sales representatives, delivery drivers, technicians, auditors, healthcare personnel, diagnosticians, service providers, patrolmen, experts, and more.
From small- and medium-sized companies to large corporations, our solutions can be adapted to companies of any size and in any sector.
Each Nomadia solution consists of a ready-to-use SaaS which includes a back office and a mobile business application specially designed for field operations.
Our APIs and their many connectors allow you to integrate our technologies into third-party applications, whether those are custom solutions or market standards.
Our consultant teams can also help you set up a customized solution that is perfectly adapted to your business processes.
Yes! Contact our team to get an evaluation version of the solution of your choice.
As a company committed to the planet, Nomadia naturally asserts a strong CSR (Corporate Social Responsibility) approach. We integrate social, ecological and economic issues into everything we do.
By optimizing the mobility of mobile professionals, our solutions help improve our customers’ productivity, the well-being of their employees, and the impact of their businesses on the environment.
The Nomadia teams are available to answer all your questions:
- via our online form
- by phone at +33 (0)1 72 74 76 78