Optimizing your teams' intervention management
Services have always endeavored to be efficient and to offer quick intervention times. Driven by uberization, today’s customers demand ever more immediacy. Scheduling one’s own intervention slot and receiving information in real time are becoming standard possibilities. How to adapt one’s organization to meet these new needs more efficiently?
Optimizing scheduled visits
to ensure the diagnosis, maintenance and upkeep of installations and minimize their unavailability rate.
Emergency management
by mobilizing the nearest qualified technician without compromising commitments made to other customers.
Monitoring the key indicators
of your teams in the field: the number of preventive and curative visits, the time spent on the road and at customers’ premises, etc.
Our expertise at your service.
Increase the productivity of field teams.
- Improve the efficiency and productivity of schedules for short-, medium- and long-term interventions.
- Take into account the skills and geographical limitations of the people involved.
- Enjoy digital software specifically adapted to your business processes.
.Ensure continuity of service and quantify the efficiency of the interventions.
- Combine emergency interventions with predictive maintenance.
- Manage teams in real time and analyze past activity.
- Evaluate the projected workload and adapt the organization.
- Make the right decisions and establish a cost-effective strategy.
Maintain and improve customer relations.
- Connect the appointment booking portal to an optimization solution.
- Fulfill commitments and intervention slots (SLA).
- Announce the service provider’s estimated time of arrival and track their progress on a map.
- Send a personalized satisfaction survey and intervention report to the customer.
What our customers have to say about Nomadia solutions.
“Nomadia was able to perfectly meet our needs with a flexible SaaS solution, taking all our requirements into account. The solution has been a solid instrument for our transformation, and it has allowed us to base our approach in a dynamic development model.”
Director of IS Performance and Transformation
“Today, a web user can directly order all of their diagnostics online at an attractive rate, using a reliable, flexible appointment-making system, and receive a detailed report within 48 hours of the visit.”
IT Manager
“Ultimately, we expect to improve the productivity of our technicians by about 12% and reduce travel time between jobs by 10%. These productivity gains will allow us to spend more time at the customer's premises and thus improve our quality of our services.”
National Service Activity Manager
“The optimized mobile resource schedules are now accessible to all in real time, and customer satisfaction has improved. The agents can spend more time with the customer, and we can generate accurate reports of mobile technician interventions.”
Director of Technological Projects
“The solution has become a true advantage in offering new services to our customers. We are considering possible ways to develop our use of the software: for example, to allow experts to reschedule certain appointments themselves in real time from the field.”
Director of Information Systems
Business solutions to guide you.
Opti-Time Field Service
The solution to plan, optimize and manage the interventions of your teams in the field.
The white paper, the guide to optimizing the schedules of teams in the field.
Discover how a better consideration of the geography on the ground reduces the travel time of your experts by 20%!
The keys to optimizing your technical teams’ intervention schedules:
- Why choose an optimization solution? What benefits can be expected?
- What solution should I choose for my specific sector?
- How can I set up an efficient change management system to best guide my field teams?
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